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Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

When will I receive my order?

Orders are typically processed and shipped within 2-3 business days. Delivery times may vary depending on your location, but most customers receive their orders within 5-7 business days. During peak seasons, such as festive periods, delivery times might be longer.

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular wallets like Paytm, Google Pay, and PhonePe.

Can i track my order?

Yes, once your order has been shipped, we will send you an W-mail with a tracking link to the courier's tracking page. You can use this link to monitor your order's delivery status.

What is your Return policy?

If you're not completely satisfied with your purchase, you can return or exchange items within 3 days of receiving your order. The items must be unused, unwashed, and in their original packaging with all tags intact. To initiate a return or exchange, please visit our Return and Exchange page on our website at  https://popthread.in/refund_returns/ and follow the instructions.